Frequently Asked Questions

How do I redeem the Visa Reward Card offered to me at the time I placed my CLEAR order?

You must maintain your CLEAR wireless internet service in good standing for at least 31 days after activation. Login to myclearrewards.com using your CLEAR Customer Number and Shipping Zip code. Download, complete and mail in the redemption form along with a copy of your paid 2nd month’s statement (can be printed from “My Account” on CLEAR.com). Please allow 6-8 weeks for processing and delivery.

Where can I find the redemption form to claim my promotional Visa Reward Card?

You must login to the myclearrewards.com website using your Clear Customer Number and Service address zip code. Once you have successfully logged in, click on the Visa Reward Card link (found on the top left side of the page).

I do not know my CLEAR Customer Number or Shipping Zip Code to login; where can I find this information?

Your CLEAR Customer Number and shipping zip code can be obtained by contacting customer service at 888-888-3113 OR by logging into “My Account” on CLEAR.com. Please note that your CLEAR Customer Number can also be referred to as a CLEAR “Customer ID” and is typically seven digits long.

What constitutes as proof of my paid 2nd month’s statement?

As a CLEAR wireless internet customer, you do not receive a paper invoice for your monthly bill; payment is auto-deducted from the form of payment provided at the time your order was placed. In order to show proof of your paid 2nd month’s statement, please login to “My Account” on CLEAR.com. Select the “View Bill” option and print the “Current Invoice” page.

My bill does not say I have a balance of zero; can I still redeem my Visa Reward Card?

The PDF version of your bill may not always display that you have a balance of zero; however, our systems will show us whether your account is in good standing when we process your redemption, so go ahead and submit the PDF version of your bill as proof of your paid 2nd month’s statement.

The website says that I am not eligible; what do I do?

If you believe that you are in fact eligible for a promotional Visa Reward Card, please submit an inquiry using the “contact us” link on the main page and someone will contact you within 48 hours during normal business hours Mon-Fri.

I do not have a printer; can I submit the redemption online?

Unfortunately, there is no online process for submitting your redemption. You must print out the form, fill it out and mail it to the address listed on the form (along with a copy of your paid 2nd month’s statement) in order to redeem your promotional Visa Reward Card. A local FedEx office or public library typically has a printer that they will allow the public to use.

Can I submit my redemption via fax as opposed to mailing it in?

Unfortunately, there is no fax number for submitting your redemption. You must mail the completed form (along with a copy of your paid 2nd month’s statement) to the address listed on the form in order to redeem your promotional Visa Reward Card.

I am unable to type on the redemption form; what do I do?

You must PRINT the form out and fill it out manually.

My computer will not allow me to download the redemption form, please help!

It’s probable that you do not have the necessary Adobe Reader program on your computer for downloading and viewing the PDF redemption form file. You can download Adobe Reader for free at http://get.adobe.com/reader/.

The amount on the Visa Reward Card is incorrect; how do I correct this?

If you believe there is an error in the amount you are supposed to receive, please submit an inquiry using the “contact us” link on the main page and someone will contact you within 48 hours during normal business hours Mon-Fri.

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